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What to Expect/ Frequently Asked Questions
What to expect from us:
Timely arrival to your pony party or petting zoo event
You will receive a courtesy call if we are running late due to traffic
15 minute set up time
We will clean up after the pony party or petting zoo event
No charge for rain cancellation, we will do our best to accommodate a reschedule date for your pony party or petting zoo event
What we ask of you:
Please provide ample parking close to the pony party or petting zoo event for a large truck and trailer
A shady area on the grass is needed for the petting zoo animals to prevent overheating
Provide access to clean drinking water for the animals. We will fill buckets needed
No dogs near the animals, as they can become frightened
A safe area for our staff to walk the pony, allow changes if our staff feels it is necessary
Please have payment available at the end of your pony party or petting zoo event, unless prior arrangements have been made. Our staff always appreciate tips!
In the event you need to cancel your pony party or petting zoo event, please inform us well in advance to allow for rescheduling options