What to Expect/ Frequently Asked Questions

What to expect from us: 

  • Timely arrival to your pony party or petting zoo event
  • You will receive a courtesy call if we are running late due to traffic
  • 15 minute set up time
  • We will clean up after the pony party or petting zoo event
  • No charge for rain cancellation, we will do our best to accommodate a reschedule date for your pony party or petting zoo event

What we ask of you:

  • Please provide ample parking close to the pony party or petting zoo event for a large truck and trailer
  • A shady area on the grass is needed for the petting zoo animals to prevent overheating
  • Provide access to clean drinking water for the animals. We will fill buckets needed
  • No dogs near the animals, as they can become frightened
  • A safe area for our staff to walk the pony, allow changes if our staff feels it is necessary
  • Please have payment available at the end of your pony party or petting zoo event, unless prior arrangements have been made. Our staff always appreciate tips!
  • In the event you need to cancel your pony party or petting zoo event, please inform us well in advance to allow for rescheduling options